State Farm® Insurance Agent Claire D Justo
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Valeria Bueno
January 9, 2026
5
out of
5
rating by Valeria Bueno
"We just moved to the Big Island from Las Vegas and Claire has been so helpful with the insurance process answering all our questions and concerns."
We responded:
"Thank you so much! Welcome after your move from Las Vegas 😊 I’m glad I could help make the insurance process smooth for you. I truly appreciate your trust. "
Hope Barclay
December 13, 2025
5
out of
5
rating by Hope Barclay
"Claire was super helpful with everything that I needed and made things quick and easy! She made getting insurance stress free!"
We responded:
"Thank you for your great review! We’re glad we’re able to help and make your experience quick and easy. We appreciate you choosing us🙏😊"
nyah boyd
December 13, 2025
5
out of
5
rating by nyah boyd
"I called for some general insurance questions a few days ago and the staff was super helpful and informative. Very kind and knowledgeable!"
We responded:
"Mahalo for your feedback! We’re glad our team could assist you and provide helpful information. We appreciate you taking the time to share your experience."
Mahina Kaapuni
December 13, 2025
5
out of
5
rating by Mahina Kaapuni
"The office is so welcoming and kind, so happy and appreciative to be able to work with them."
We responded:
"We’re glad our office made you feel welcome, and we appreciate the opportunity to work with you. Mahalo!"
Weston Demotta
December 13, 2025
5
out of
5
rating by Weston Demotta
"Very very helpful, easy to work with, 5 stars customer service. Highly recommend 👍🏽"
We responded:
"Thank you for your feedback and 5-star rating! We appreciate your recommendation and look forward to assisting you again"
chloe krueger
December 13, 2025
5
out of
5
rating by chloe krueger
"extremely helpful, no policy pushing"
We responded:
"Mahalo for the review! We’re happy to know you felt supported without any pressure. We appreciate the opportunity to assist you."
Roberta Carriaga
December 13, 2025
5
out of
5
rating by Roberta Carriaga
"Contacted the office for general information. Staff is friendly, knowledgeable and accommodating. Looking forward to building a partnership with Claire and her staff!"
We responded:
"Thank you for your kind review! We’re glad our team was able to provide friendly, knowledgeable, and accommodating support. We look forward to building a great partnership with you as well."
David Wallace
December 12, 2025
5
out of
5
rating by David Wallace
"Super fast and helped me resolve an issue in minutes. I really appreciate the customer support and highly recommend."
We responded:
"Thank you for sharing your experience! We’re happy we could assist you promptly and make things easy. Your recommendation means a lot to us."
Creatrix 36 Center of Sacred
December 12, 2025
5
out of
5
rating by Creatrix 36 Center of Sacred
"State Farm is tops in my book! Hands-down and hands to the sky in praises to this fantastic service! They gave me better rates than my previous insurance company, I was with for over 10 years. They offer an exceptional product and Gary has been an absolute dream to work with."
We responded:
"Wow! Thank you for the amazing review! We’re so glad Gary made your experience smooth and enjoyable, and that you’re happy with your coverage and rates. We appreciate your support and kind words."
Michelle Carrillo
October 23, 2025
5
out of
5
rating by Michelle Carrillo
"Gary has always been there when I need his help with an insurance matter. He is attentive, thorough, caring, and very professional. I highly recommend Gary Walker's office to assist you will all your insurance needs!"
We responded:
"Thank you so much for your kind words and recommendation! We’re thrilled to hear that Gary has been so attentive, thorough, and caring in helping with your insurance needs. We’re truly proud to have him on our team and grateful for your trust in our office!"
MaryJane Bitao
October 3, 2025
5
out of
5
rating by MaryJane Bitao
"Amazing service, I got invited to go over my car and home insurance coverage, Claire explained it well. And I was able to purchase my Life insurance plan. I highly recommend this agency."
We responded:
"Aloha Mary, thank you for taking the time to share your experience. We’re pleased to hear that we provided you with a clear and informative review of your coverages and assisted you with your Life insurance plan. Your trust and recommendation mean a great deal to our agency. Mahalo!"
Gary Walker
September 18, 2025
5
out of
5
rating by Gary Walker
"Love these guys they definitely went above and beyond for me. I needed a new auto and home policy being new to the area they had it done very quickly great premiums great people quality insurance I doubt I would ever change companies. I highly recommend this office."
We responded:
"Gary, thank you for taking the time to leave us a review! Nothing is more important to our office than providing the right insurance coverage for our customers' needs, and we are thrilled that you are happy with your experience. We appreciate you for letting us be your good neighbor!"
Ofelia De Rivera
September 12, 2025
5
out of
5
rating by Ofelia De Rivera
"I really appreciate the help I received with my agent. Claire explained everything clearly, answered my questions and made sure my coverage is enough for my needs. I highly recommend this agency. ⭐️⭐️⭐️⭐️⭐️"
We responded:
"Thank you for your thoughtful review. Your trust and recommendation mean the world to us!"
Charles
August 27, 2025
5
out of
5
rating by Charles
"State Farm is great and the biggest insurance company in the country. I really enjoy working with Kia and his staff, very friendly people"
We responded:
"Charles, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Leif Erickson
June 12, 2025
5
out of
5
rating by Leif Erickson
"Great People to work with, 15 minutes from legal health."
We responded:
"Thank you for your feedback! We truly appreciate your kind words and are glad to hear you had a positive experience working with our team. Your satisfaction means a lot to us. "
Connie DeGuair
May 12, 2025
5
out of
5
rating by Connie DeGuair
"Aloha, GARY WALKER IS AWESOME!!!! HE IS ONE OF THE MOST FRIENDLY, HELPFUL, PROFESSIONAL STATE FARM INSURANCE ASSOCIATES I HAVE EVER HAD THE PLEASURE OF WORKING WITH! TO DAY I REACHED OUT TO STATE FARM FOR HELP AND ASSISTANCE WITH A CHARGE ON MY BANK ACCOUNT FROM STATE FARM THAT I DIDN'T UNDERSTAND. I CONTACTED STATE FARM AND WAS BLESSED TO HAVE GARY HELP AND ASSIST ME! HE QUICKLY EXPLAINED THE CHARGE AND LET ME KNOW THAT IT WAS RATE INCREASE CHARGE AND THAT I SHOULD HAVE BEEN CONTACTED TO LET ME KNOW OF THE INCREASE! HE APOLOGIZED THE HICUP AND LET ME KNOW THAT IT WOULD NOT HAPPED AGAIN! I REACHED OUT TO GARY AND ASKED HIM TO BE MY PERSONAL STATE FARM INSURANCE AGENT, WHICH HE GLADLY AGREED TO BE! I CERTAINLY REACH OUT AND TELL EVERYONE ABOUT MY AWESOME STATE FARM INSURANCE AGENT GARY WALKER, WHO REALLY CARES ABOUT HIS CLIENTS!!!!"
Jody Lodice
August 15, 2024
5
out of
5
rating by Jody Lodice
"I highly recommend this office. Claire is one in a million. We recently relocated and are still figuring things out. She was able to get our insurance transferred and new cards emailed with in minutes. Fantastic service"
We responded:
"Hey Jody, Thanks for the awesome review! I'm glad Claire could help with your insurance transfer so quickly. We're here for any future needs you might have. - Kia Kamauu - State Farm Insurance Agent, Hilo, HI"
Sunny Seal
August 4, 2024
5
out of
5
rating by Sunny Seal
"Excellent service, by phone and in person. Happily answered all our questions and we got a better rate than the insurance company we had been using. Local friendly and knowledgeable."
We responded:
"Hi Sunny! Thanks a bunch for your awesome review! I'm so happy we could answer all your questions and help you get a better rate! Our team is always here to assist you, whether by phone or in person. If you need anything else, don't hesitate to reach out! - Kia Kamauu - State Farm Insurance Agent, Hilo, HI"
Chris Skiff
July 22, 2024
5
out of
5
rating by Chris Skiff
"Very pleased with the service and insurance provided here. I called several firms in Hilo and no other company could offer the insurance I wanted, at this high level of service. The whole process was very simple and timely. Mahalo nui loa, Gary!"
We responded:
"Hey Chris, thanks a bunch for your awesome review! I'm so happy we could provide the insurance you needed with the high level of service you were looking for. Gary and the team work hard to make the process simple and timely. Mahalo nui loa for choosing us! If you need anything else, we're here for you! - Kia Kamauu - State Farm Insurance Agent, Hilo, HI"
Tate Hirayama
June 7, 2024
5
out of
5
rating by Tate Hirayama
"Kia and his team are very efficient. The customer service we receive is the best. Thank you, State Farm!"
We responded:
"Tate, we're thrilled to hear you found our team efficient and provided you with the best customer service! We're pleased to have left such a positive impression on you. Thank you for choosing State Farm for your insurance needs! Kia Kamauu - State Farm Insurance Agent, Hilo, HI"
Eileen Huey
May 28, 2024
5
out of
5
rating by Eileen Huey
"Marleen is an absolute saint. I would insure anything with this agency knowing Marleen was there to take care of me! I have never had such pleasant and helpful interactions with an insurance professional, or probably any professional in general, before. She has taken care of any questions, challenges, or concerns I had, and always went well above and beyond to make sure I was well cared for. Thank you so much for all you have done, Marleen, and thank you for being such a joy to work with!!"
We responded:
"Eileen, your glowing review truly warms our hearts! Marleen is an exceptional member of our team, and we're happy that she provided you with such outstanding service. We're overjoyed that you had a pleasant and helpful experience with us. Thank you for trusting us with your insurance needs! - Kia Kamauu - State Farm Insurance Agent, Hilo, HI"
Aukake Manaois
May 15, 2024
5
out of
5
rating by Aukake Manaois
"Outstanding service, called in the morning , walked out by Noon insured with the best rate ever. Thank you Claire and Kia!!!!!"
We responded:
"Thank you, Aukake, for your glowing review! We're pleased to hear you had such a quick and efficient experience with Claire and our team, securing the best insurance rate. We're grateful for your trust and look forward to assisting you further in the future! - Kia Kamauu - State Farm Insurance Agent, Hilo, HI"
Freddy Billy
May 13, 2024
5
out of
5
rating by Freddy Billy
"I had a amazing experience coming to this office. I walked in looking for car insurance and Claire did an amazing job helping me. I highly recommend this office."
We responded:
"Freddy, we're thrilled you had an amazing experience at our office! Claire did an outstanding job assisting you with your auto insurance needs. We're pleased you highly recommend our office and are grateful for your positive feedback. Feel free to reach out for any future insurance assistance! - Kia Kamauu - State Farm Insurance Agent, Hilo, HI"
William Maheras
April 15, 2024
5
out of
5
rating by William Maheras
"Excellent customer service!! Transitioning from another carrier to State Farm was an easy process. Very good rates."
We responded:
"William, thank you for the kind words about our customer service! I'm glad we could make your transition to State Farm smooth and provide you with very good rates. - Kia Kamauu - State Farm Insurance Agent, Hilo, HI"
Erin Schaefer
April 10, 2024
5
out of
5
rating by Erin Schaefer
"I am very happy with Kia and Claire. Honestly, I thought all would pale in comparison to Nelson Fukuhara, but everyone in Kia’s office has been warm and welcoming, and helpful. Finally, an insurance business with wonderful customer service! Well done Kia and krew!"
We responded:
"Erin, we are thankful for the five-star rating! Claire's dedication to our team has been remarkable, and we're delighted that she could assist you with your business insurance needs."